FAQ

OUTLAWER is a luxury streetwear brand born in Italy, renowned for creating high-end streetwear masterpieces. Using only the finest, carefully sourced fabrics, each piece is crafted with precision—from cutting and sewing to the meticulous hand-stitching process. This dedication to craftsmanship and attention to detail reflects OUTLAWER’s unwavering commitment to quality and authenticity.

What products does OUTLAWER offer?

OUTLAWER offers a range of stylish and unique streetwear items. Some of our standout products include: t-shirts, hoodies, long sleeves, jackets and pants.

How do I find the correct size for OUTLAWER products?

Most products are true to size. OUTLAWER provides a detailed size chart on our website. Measure yourself according to our guidelines, considering chest, waist, hips, and inseam measurements. Size charts are located on the product page right under product title. Our size charts can recommend you based off your measurements what size is most suitable for you. If you’re unsure, reach out to our customer support for personalized assistance. 

What payment methods does OUTLAWER accept?

OUTLAWER accepts various payment methods, including credit/debit cards, PayPal, and other secure online payment options. Choose the one that suits you best during checkout.

Is there free shipping?

Yes! OUTLAWER offers free worldwide shipping for orders over $120.


Does OUTLAWER ship internationally?

Yes! OUTLAWER provides worldwide shipping. Shipping costs vary based on your location, and orders over $120 qualify for free shipping.

 

Are duties and taxes included on my order?

EUROPEAN UNION

We cover all duties & taxes on EU orders. Please note that some countries may require you to provide additional customs information to our carriers in order to receive your order.

 

USA & CANADA

We cover all duties & taxes on US and Canadian orders. Please note that carriers may require you to provide additional customs information in order to receive your order.

 

UNITED KINGDOM

Duties and taxes do not apply.

 

OTHER INTERNATIONAL

For orders outside of the territories listed above - duties and taxes may apply and are the responsibility of the recipient. Some countries may require you to provide additional customs information to our carriers in order to receive your order.

If you believe you have been incorrectly charged for duties and taxes then please get in touch. 

Can I track my order?

Yes! Once your order ships, you’ll receive a tracking number via email. You can track your package on the OUTLAWER website. 

https://www.outlawerbrand.com/apps/track123

How long does shipping take?

Shipping times vary based on your location. 

Each piece made to order, in order to avoid overproduction and maintain an ecological approach throughout the process.

Orders ship out the next business day then it takes 3 to 7 business days for delivery (may take a little longer depending on location)

Every product we sell is carefully hand crafted & stitched to perfection. We use no automatic machines or robots. Every process is manually done (like reputable designer brands) You paid for a white glove 5 star product and that is exactly what you will get. We get to know each and every one of our customers as we create an order one by one to show how we appreciate your business.

How do I care for my OUTLAWER products?

To maintain the quality of your OUTLAWER items:

• For Hoodies, Sweatshirts, and T-shirts: Wash the pieces with cold water preferably machine wash or "hand wash" or "wool". Flip clothes inside out. No tumble or tumble dry. Air dry only.

• For Bombers, Trenches, Jackets & Coats, Leather Products: Dry clean only.

• For Jewelry: Clean with a cotton ball and make-up remover.

What is the return policy?

NO REFUNDS. ALL SALES ARE FINAL. WE ONLY ACCEPT RETURNS/EXCHANGES OR GIVE STORE CREDIT.

We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@outlawerbrand.com.

What if I receive a defective item?

At OUTLAWER, we take pride in ensuring the highest quality in every product. However, if you happen to receive a defective item, please reach out to our customer support at support@outlawerbrand.com right away. Our team will assist you promptly with the return or exchange process, and we will expedite the replacement of your item.

How can I contact OUTLAWER customer support?

You can reach OUTLAWER customer support by emailing them at support@outlawerbrand.com. They typically respond within 24 hours.

Can I customize my OUTLAWER order?

Unfortunately, OUTLAWER does not offer customization for individual orders. However, their limited-edition designs are meticulously crafted to stand out.

Are Quiroz® products restocked?

No, OUTLAWER products are limited edition, and there are no restocks. Once they’re gone, they’re gone!

Are OUTLAWER products unisex?

Yes! Many of OUTLAWER’s designs are gender-neutral, allowing everyone to express their unique style.

Do they have physical stores?

OUTLAWER primarily operates online , but we occasionally participate in pop-up events and collaborations. We also are retailed in a few stores located on our store list on our homepage. Follow our social media for updates on any physical store openings.

How can I stay informed about new releases?

Subscribe to OUTLAWER’s newsletter and follow them on social media platforms like Instagram and Twitter. They announce new drops, restocks, and exclusive releases there.